The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross cultural communication

25. Ms.Jenette ด้านใน

     Ms.Jenette Villegas Puyod, a recent Ph.D. graduate of ICO NIDA, successfully published part of her doctoral dissertation in the “Management Research Review”.

     This is a high-quality journal ranked in the “SCImago Quartile 2 (Best quartile)” in the area of Business, Management and Accounting, with “H-index=42”.

     Her research was under close supervision and guidance of her thesis adviser, Asst. Prof. Dr. Peerayuth Charoensukmongkol.

Reference:

Puyod, J., & Charoensukmongkol, P. (2019), The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross-cultural communication: The moderating role of work experience, Management Research Review, 42(12),1400-1422.