Cultural intelligence and relationship quality in the cabin crew team: The perception of members belonging to cultural minority groups

10.Ms. Phenphimol Seriwatana ด้านใน

     Ms. Phenphimol Seriwatana, a recent Ph.D. graduate of ICO NIDA, published part of her dissertation in the “Journal of Human Resources in Hospitality and Tourism”, which is ranked in the “SCImago Quartile 2” in the area of Organizational Behavior and Human Resource Management.

     Her research examines the benefits of cultural intelligence (CQ) of minority cabin crew members working in the intercultural team. The analysis of the survey data collected from Thai crew members from 7 non-Thai airlines shows that CQ reduces the chance of team relationship conflict and enhances team trust. The benefit of CQ is particularly more important for the Thai crew members who were not proficient in the foreign language used by the native members, and for the Thai members who worked in the flights that had a low proportion of Thai crew members on the team.

     Her research was under close supervision and guidance of her thesis adviser, Assoc. Prof. Dr. Peerayuth Charoensukmongkol.


Seriwatana, P. & Charoensukmongkol, P. (2020). Cultural Intelligence and Relationship Quality in the Cabin Crew Team: The Perception of Members Belonging to Cultural Minority Groups, Journal of Human Resources in Hospitality and Tourism.